Customer Service Advisor 5.2 is available by filling out the form below.
Once submitted, we will reach out to you to discuss further.
THE CUSTOMER SERVICE ADVISOR (CSA) PACKAGE INCLUDES
- CSA Version 5.2 USB – Initial diagnostic software installation on a Dell 5430 Laptop
- CSA Version 5.2 1st Year Annual Subscription
- CSA Version 5.2 Machine Data USB – Machinery Data which includes Operator Manuals and Service Manuals for all mainstream John Deere agricultural and compact construction equipment machines produced after 1960*
- Electronic Data Link Kit – W1 Interface Cable
- Initial Dealer Set-up and up to 4 hours of Customer Training within 25 miles of our dealership
- Additional training and support not included in the purchase**
- Pricing available upon request
*Depending on model
**Ongoing customer support as needed @ current Shop Rate
Questions customers should consider before purchasing Customer Service Advisor:
- Do you perform the majority of your own equipment repairs?
- Are your technicians skilled enough to utilize an electronic diagnostic tool?
- How often do you need to access technical or diagnostic information?
- Dealers can sell Technical Manuals if this is a better option for you.
- Customer Service ADVISOR ™ does not authorize or permit customers to perform warranty repairs on their equipment.