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on Tuesday, January 20, 2026
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Dealer News
When your equipment breaks down during calving season or right before hay cutting, every hour of downtime costs you money and stress. That's why John Deere developed Connected Support, a suite of remote diagnostic tools that help your dealer identify and solve problems faster than ever before. At Tellus Equipment Solutions, we use these advanced systems to keep your operation running strong across Texas.
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What Is John Deere Connected Support?
John Deere Connected Support uses JDLink technology to create a direct connection between your equipment and your dealer's service team. This system comes factory-installed on newer John Deere machines and can be added to older equipment through field installation. Once connected, your machinery transmits real-time performance data that can be shared with our service team, which helps identify potential issues before they become major breakdowns.
The system works through a 4G modem installed in your equipment that sends information directly to John Deere's Operations Center. From there, our technicians at Tellus Equipment Solutions can monitor your fleet, receive alerts about developing problems, and even access your machine's diagnostic system remotely.
Key Features That Reduce Your Downtime
Connected Support includes several powerful tools that work together to minimize equipment downtime on your Texas ranch.
- Service ADVISOR Remote: This tool allows our technicians to read and analyze Diagnostic Trouble Codes from your machine without making a trip to your property. We can often identify the exact problem, clear certain codes remotely, and arrive with the right parts and tools when a service visit is needed.
- Expert Alerts: This proactive monitoring system analyzes data from your equipment to identify potential component failures before they happen. John Deere's machine health analysts monitor data from thousands of connected machines to spot emerging trends and develop solutions.
- Remote Display Access: With your permission, our service team can see exactly what your operator sees on the in-cab display. This helps us assist with setup, adjust machine settings, and troubleshoot issues in real time without scheduling an appointment.
- Remote Software Updates: We can push software updates and fixes directly to your equipment, resolving certain issues without any service visit at all.
How Remote Diagnostics Works in the Field
Picture this scenario: Your tractor triggers a warning light during a busy workday. In the past, you might have spent hours trying to figure out what's wrong or waited days for a technician to come diagnose the problem. With Connected Support, the process looks completely different.
The moment your equipment detects an issue, it transmits the Diagnostic Trouble Code to our service team. Our technicians can immediately access your machine's data, analyze the problem, and determine the best solution. Sometimes we can fix the issue remotely through a software update or by walking you through a simple adjustment. When an on-site repair is necessary, our technician arrives prepared with the correct parts and tools, often resolving the problem in a single visit.
Getting Your Equipment Connected
Setting up Connected Support is straightforward. Model year 2014 and newer large agricultural machines come factory-equipped with the necessary technology. Older equipment from 2011-2013 can be upgraded with a 4G modem field kit. You'll need a MyJohnDeere account and will set up a partnership with Tellus Equipment Solutions in your Operations Center to enable full support capabilities.
The best part? JDLink connectivity comes at no cost on all eligible John Deere modems, and Connected Support requires no startup or annual fees. You get access to advanced diagnostic capabilities without adding to your operating expenses.
Partner with Tellus Equipment Solutions for Connected Support
At Tellus Equipment Solutions, our service team is trained to maximize the benefits of John Deere's Connected Support technology. We monitor connected equipment, respond quickly to alerts, and use remote diagnostics to reduce your downtime. With 25+ locations across Texas, we're always close to your operation and ready to help.
Don't let equipment problems slow down your ranch. Contact Tellus Equipment Solutions to learn how Connected Support can keep your John Deere machinery running strong throughout the year.
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