Tellus Equipment Solutions Right to Repair

Customer Service Advisor 5.2 is available by filling out the form below.

Once submitted, we will reach out to you to discuss further.

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Do-It-Yourself Repair

Contact Information

    THE CUSTOMER SERVICE ADVISOR (CSA) PACKAGE INCLUDES
     

    • CSA Version 5.2 USB – Initial diagnostic software installation on a Dell 5430 Laptop
    • CSA Version 5.2 1st Year Annual Subscription
    • CSA Version 5.2 Machine Data USB – Machinery Data which includes Operator Manuals and Service Manuals for all mainstream John Deere agricultural and compact construction equipment machines produced after 1960*
    • Electronic Data Link Kit – W1 Interface Cable
    • Initial Dealer Set-up and up to 4 hours of Customer Training within 25 miles of our dealership
    • Additional training and support not included in the purchase**
    • Pricing available upon request

    *Depending on model

    **Ongoing customer support as needed @ current Shop Rate

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    Questions customers should consider before purchasing Customer Service Advisor:

    • Do you perform the majority of your own equipment repairs?
    • Are your technicians skilled enough to utilize an electronic diagnostic tool?
    • How often do you need to access technical or diagnostic information?
    • Dealers can sell Technical Manuals if this is a better option for you.
    • Customer Service ADVISOR ™ does not authorize or permit customers to perform warranty repairs on their equipment.